CoD:WW Troubleshooter FaQ - For Clients

[U-z-i Kidding]

Below is a list of known fixes for CoD:World at War

This list will be updated as and when the appropriate information is released! Please note there is no guarantee these fixes will work for everybody.

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Does my computer support CoD:WW?

For those of you unsure as to whether you can run CoD:WW use this link to scan your computer.

http://www.systemrequirementslab.com/referrer/srtest

a. Open the drop down box and select Call of Duty World at War
b. Allow the active x control to be installed
c. Wait for your results

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1. Error d3dx9_37.dll is missing
This can happen trying to launch the CoD:WW beta.

a. Update your DirectX 9.0
b. Download the d3dx9_37.dll file and extract the d3dx9_37.dll into “C:\WINDOWS\system32″
c. Download and install the "DirectX End-User Runtime Web Installer" (the file is called dxwebsetup)
d. Try connecting to the game again and if you still receive the error try the next step
e. Download and extract the "DirectX Redistributable 9.0c (August 2008)" to “C:\WINDOWS\system32″

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1. Error d3dx10_37.dll is missing

VISTA Users
a. Follow steps a-d above
b. Download the d3dx10_37.dll and extract the d3dx10_37.dll into “C:\WINDOWS\system32″

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2. Black Screen
This can happen trying to launch the CoD:WW beta, or while loading map/s.

a. First! Make sure your gfx card supports shader3 (run the active x test at beginning of this post)
b. Make sure ALL drivers are updated. “Includes: Soundcard, Audio Drivers, Videocard”
c. Wait several minutes as it can take a long time to load


VISTA Users
Some issues were reported that found the install of the beta was overwriting system installed audio drivers. To fix black screen issues and system crashes (especially Vista 64 bit)

a. First! Find the exact same audio driver you are running from your manufacturer and download
b. Uninstall your audio driver goto My Computer > Manage > Device Manager and expand the (+) symbol next to Sound and video game controllers
c. Right click on your audio device and select "Uninstall"
d. Reboot
e. Install the clean driver you downloaded and try connecting to the game


Please read Item 8 which also references the black screen issue should the above not fix your problem!
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3. Unhandled Exception Error
This error is also given if you are missing the directx redistributable. If you have installed that file and the issue is still not solved try the following:

VISTA:
a. Goto - Control Panel > Hardware and Sound > Sound > Speakers > Properties > Advanced Tab
change the “Default Format” to 24 bit, 48000 Hz (Studio Quality)

XP/SP3
a. Goto - My Computer > Properties > Hardware > Device Manager > Sound, vid/game Controllers > UNIMODEM Half Duplex Audio Device > DISABLE

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4. Error Creating Online Profile

When trying to create a profile for the first time, there is a slight chance the OS will not auto-prompt you to unblock CoDWaW.exe and CoDWaWmp.exe from the firewall block list. You will know this is the case because every time you try to create a name, it will fail, giving you the message that you need to create a name.

a. If your computer prompts you click "Unblock"
b. If not go into your Control Panel and choose Windows Firewall
c. On the left menu click "Allow A Program Through Windows Firewall"
d. If the games SP and MP are not in the list click "Add" and locate the exes in the directory you installed the game too
e. Save changes and attempt to create an account again


If you are still having problems and the firewall has been setup to allow the connection then try

a. Restarting your computer
b. Make sure you are running the game with an "Administrator" account
c. If you are not uninstall/reinstall the game (removing old profiles, files, before reinstalling etc.)

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5. Error Connecting to Online Servers
This is after it verifies your user “online player profile”

a. Restart game (if it still fails try step b.)
b. Restart comp and try again
c. Uninstall/Reinstall - Make sure you uninstall EVERYTHING including profiles

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6. Server Authentication Failure

a. Refresh the server list
b. Try reloading your online profile “named player”
c. Restart game

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7. Sound Fix

a. Goto Control Panel > Hardware and Sound > Sound > speakers > Advanced tab / Set the default format to “24 Bit, 48000 Hz (Studio Quality)”
b. If you have Creative SB X-Fi you need to install the the latest drivers (link at bottom)

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8. Video Files Not Loading On Introduction - Application Hangs
Some users are having issues loading the game, it starts up but hangs on a black screen. Sometimes it can take a while for the introduction video to load up so give it a good 5 mins (this will seem like half an hour). If not

a. Locate the WW "Main" folder go to the location you installed the game too and click Program Files > Activision > Call of Duty World at War > Main
b. Open the "Video" folder and locate the file named "Treyarch.bik"
c. Right click on this file and choose "Rename"
d. Change the extension from bik to pak and press return
e. Try joining again

**Note** Make a copy of this file and keep it in a safe place before renaming the extension

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**Links for missing files**

d3dx9_37.dll file
http://www.dll-files.com/dllindex/dll-files.shtml?d3dx9_37

d3dx10_37.dll file
http://www.dll-files.com/dllindex/dll-files.shtml?d3dx10_37

DirectX Redistributable 9.0c
http://www.softpedia.com/progDownload/DirectX-9.0c-Redistributable-Download-3545.html

DirectX End-User Runtime Web Installer (dxwebsetup)
http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

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GFX Drivers

Nvidia
http://www.nvidia.com/Download/index.aspx?lang=en-us

ATI
http://ati.amd.com/support/driver.HTML

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Audio Drivers

Creative Sound Blaster X Fi series
http://downloads.guru3d.com/Creative-Sound-Blaster-X-Fi-series-Driver-2.18.0004-download-2018.html


Updated 15/11/08

[woowoo]

Excellent FAQ.

[U-z-i Kidding]

FaQ updated today! List updates include:

**NEW** ITEM 8
"Video Files Not Loading On Introduction - Application Hangs/Black Screen"

For those of you who are still having trouble and experiencing a black screen issue during the loading process please try Item 8 on the list above!


Item 2 "Vista Users"
Audio drivers being overwritten when installing


Item 4 "Firewall Info"

[CosmicBlue]

Excellent FAQ! :icon_biggrin:
This will help a lot of people with intial problems.

Thanks for sharing it, U-z-i !

[steve620]

Every now and then I get a error : Direct3D Device9 Present Failed : Then the pc locks up. this is only in Multiplayer. can u help with this one ?

[ExpertKiller]

Add PB fixes as they are discovered.

Ran into an SP problem--I put in the disc or select the autorun from "my computer" and choose the Solo/Co-op gameplay I get an error message saying "Pleaser insert the correct DVD-ROM, select OK, and restart application."

What do I do?

[CosmicBlue]

Try this from Activision Tech Support:

"Go to the directory where you installed the game. Find the file CODWaW.exe. This is the executable. Right-click on this file and select properties. Now go to the compatibility tab and make sure that no compatibility options are turned on. If the compatibility option is checked then uncheck it. Once you have done this click OK and then double-click on the executable to launch the game."

This is the default directory:
C:\Program Files\Activision\Call of Duty - World at War

If that doesn't do it, here are a few more suggestions from Activision:

Hold down the left shift key when inserting the game disc.


All background applications must be shutdown prior to running the game.


Virtual drives can cause insert CD/DVD errors. If you have virtual drives installed on your system you will need to remove them and then reinstall the game with the original disc. Please refer to the documentation for your virtual drive software for instructions on how to remove these drives.


Update the firmware for your CD/DVD drive to the latest version. Firmware updates are often released to fix compatibility issues with certain disc types. You will need to contact your drive manufacturer for the correct firmware update.


Update the chipset drivers for your motherboard. If you have an Nvidia Nforce based motherboard go here to get the latest Nforce drivers. If you have a motherboard with an Intel chipset go here to get the latest motherboard INF driver. If you have VIA based motherboard go here and get the latest Chipset or Platform driver for your motherboard. If you are not sure what motherboard chipset you have or what driver you should download please contact your motherboard or computer manufacturer for help.

Hope that helps......